Cancellation Policy

We understand that plans can change. Because appointments are reserved specifically for your dog, we kindly ask that you provide as much notice as possible when canceling or rescheduling.

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Cancellations & Rescheduling

Please provide at least 24 hours' notice when canceling or rescheduling an appointment.

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Cancellations made with less than 24 hours' notice are subject to a fee of 50% of the grooming service.

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Please keep in mind that rescheduled appointments are subject to availability, and your preferred day or time may not be available.

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Late Arrivals

Our appointments are carefully scheduled to provide each dog with the time and attention they need. If you are running late, please contact us as soon as possible.

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Arrivals 10 minutes or more may need to be rescheduled and may be subject to the cancellation fee.

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No-Shows

Appointments missed without notice will be charged 100% of the scheduled grooming service.

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Repeated Cancellations or No-Shows

Clients with repeated last-minute cancellations or missed appointments may be required to prepay for future appointments or may have limited scheduling availability. 

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Thank you for respecting the time we reserve specifically for your dog.